Are grants available?
Please visit our Energy Rebates page for the latest information on grants.
Do you give free estimates?
Estimated or “ball-park” pricing is always freely available by calling our office, emailing us (sizes, pictures or plans), or visiting our web site. When you are ready to purchase we can meet at your home with you, do a complete measure (replacements), answer your questions / concerns, give advice when requested, and provide you with a complete written quotation.
I’ve never heard of fibreglass framed windows. Do they cost more and if so, why should I consider purchasing them?
It is true that fibreglass windows cost more than entry level windows. For example: Using an average sized sliding window (3′ x 4′ or 12 sq. ft.) with high efficiency glass, a vinyl framed window might cost as little as $550. + gst supplied and installed; whereas our fibreglass framed window would run about $875. + gst supplied and installed (about the same as a higher end vinyl window). The cost difference, as with all things, relates to the quality of window (factors like strength, durability, stability, & efficiency of the frame), not the installation labour.
But do the fibreglass windows & doors represent a better value? We think yes, but click here to see what others are saying. (If you do not have Adobe Acrobat Reader, download it for free).
When is the best time of year to replace my windows?
The short answer is anytime of the year is fine in the Lower Mainland. Our mild climate allows us to install all year round with a minimum of disturbance to you, the homeowner. Of course we are extra careful to protect your home in winter if the temperature drops or the rain falls and to insure that each window is “out & in” quickly. One thing to consider is that due to demand, it is usually cheaper to replace between December and February.
I would like to replace my windows but am concerned about mess and damage. What will be left of my house and possessions when you are finished?
Other than dusting off items in the work areas & possibly a little touch-up painting, little else is usually necessary. Before we begin any replacement work our professional installers will introduce themselves, listen to your concerns, and cover your valuable floors to protect them. [Of course we encourage owners to remove any fragile or dust sensitive items from the immediate area]. They will also do a complete clean-up including vacuuming or sweeping the area and removal of all associated waste & recyclable materials.
Isn’t one window installation as good as another?
Thinking back to the “Leaky Condo” catastrophy, the answer can only be a definite NO. As Yves Houle, President of Fenestration Canada writes in the Dec. 2011 issue of Glass Canada magazine,
“Fenestration [window & door] products can be designed and built to meet the highest standards, but if they are not properly installed the purpose is defeated. Improper installation challenges the integrity of the building envelope, resulting in unwanted air or water leakage, significant energy waste and sound pollution.”
Put our decades of installation experience to work for you–we know how to do it right !
For more information, click here
Do you also do renovations?
While we are primarily known for our expertise with windows & doors we also gladly take on renovation projects (kitchens, bathrooms, custom finishing, etc.). Many times it is for our existing customers or their friends who have been referred to us by them.
Do you recycle?
Absolutely! Window Craft been involved in recycling eligible products our customers discard since we were established and will continue to do so in a responsible way.
I have Hunt / Pella windows that need service, can you help me?
Yes, we have significant experience with all types of Hunt and Pella windows and can help you with repairs, parts, service and even replacement if needed.
Are references for your workmanship available?
We are proud of the work we do and the relationships we have with our customers. References are always available on request. Plus, as members of the Better Business Bureau, you can rest assured that our business is accountable and practices are trustworthy. Please click here for our BBB report.
Is financing available?
We are always willing to work with you to arrange financing with the bank or financial institution of your choice. However, we do not offer promotional or “2nd party” financing as it is more expensive and does not represent good value for our customers (involves hidden charges & “middle men”).
