Frequently Asked Questions

Are grants available?

Please visit our Energy Rebates page for current information on grants.

Do you give free estimates?

Estimated or “ball-park” pricing is always freely available by calling our office, emailing us (your plans, sizes, or pictures), or visiting our web site.  When you are ready to purchase we can meet at your home with you, discuss your questions / concerns / goals, give advice when requested, do a complete plan take off (or measure in the case of replacements) provide you with a complete written quotation (fixed price).

Have questions about window & door maintenance (cleaning, maintaining, condensation, etc.)?

Check out our many Facebook posts (or click on graphic in  RH column) for help.  “Like us” for an additional $25. off your next order!

I’ve never heard of fibreglass framed windows. What do they cost and why should I consider purchasing them?

It is true that the initial cost of fibreglass windows is often more than lower cost vinyl windows however, the “lifetime cost” of fibreglass frames is less as their life expectancy is greater.

In terms of an initial cost comparison in a replacement setting: Using an average sized sliding window (3′ x 4′ or 12 sq. ft.) with high efficiency glass & screen, a vinyl framed window might cost as little as $575. + gst supplied and installed in a replacement setting; whereas our fibreglass framed window would run about $900. + gst supplied and installed (about the same or less than a high quality vinyl window). The cost difference, as with all things, relates to  factors like strength, durability, reliability, stability, & efficiency of the frame, not the installation labour.

But do fibreglass windows & doors represent a better value?  In a “Life cycle assessment of windows for the North American residential market:  Case study” by the University of British Columbia published in 2008, it was found that fibreglass windows have a 38% longer useful life expectancy than vinyl.

BC Hydro, in their 2011 rebuild of the Bridge River Townsite at Seton Portage, BC, chose fibreglass windows for their buildings and residences.  Their analysts found that, taking all factors into consideration, including the increased life expectancy of fibreglass windows, their “life cost” was actually cheaper than vinyl framed windows.  (We are proud to have been a part of that project.)

So, if you’re looking longer-term for a window with strength, durability, ultra low maintenance and efficiency, fibreglass framed windows should be top on your list.

When is the best time of year to replace my windows?

The short answer is anytime of the year is fine in the Lower Mainland. Our mild climate allows us to install all year round with a minimum of disturbance to you, the homeowner. Of course we are extra careful to protect your home in winter if the temperature drops or the rain falls and to insure that each window is “out & in” quickly.  One thing to consider is that due to demand, it is usually cheaper to replace between December and February.

I would like to replace my windows but am concerned about mess and damage. What will be left of my house and possessions when you are finished?

Other than dusting off items in the work areas & possibly a little touch-up painting, little else is usually necessary. Before we begin any replacement work our professional installers will introduce themselves, listen to your concerns, and cover your valuable floors to protect them. [Of course we encourage owners to remove any fragile or dust sensitive items from the immediate area]. We will also do a complete clean-up including vacuuming or sweeping the area and removal of all associated waste & recyclable materials.

Isn’t one window installation as good as another?

Thinking back to the “Leaky Condo” catastrophy, the answer can only be NO.   As Yves Houle, President of Fenestration Canada writes in the Dec. 2011 issue of Glass Canada magazine,

“Fenestration [window & door] products can be designed and built to meet the highest standards, but if they are not properly installed the purpose is defeated.  Improper installation challenges the integrity of the building envelope, resulting in unwanted air or water leakage, significant energy waste and sound pollution.”

Put our decades of installation experience to work for you–we know how to do it right !
For more information, click here

What is the difference between a “retrofit” window & a “tear-out” replacement window?

Click here to learn about the differences.

Do you also do renovations?

While we are primarily known for our expertise with windows & doors we also gladly take on renovation projects (kitchens, bathrooms, custom finishing, etc.).   Many times it is for our existing customers or their friends who have been referred to us by them.

Do you recycle?

Absolutely!  Window Craft been involved in recycling eligible products our customers discard since we were established and will continue to do so in a responsible way.

I have Hunt / Pella windows that need service, can you help me?

Yes, we have significant experience with all types of Hunt and Pella windows and can help you with repairs, parts, service and even replacement if needed.

Are references available?

We are proud of the work we do and the relationships we have with our customers. References are always available on request. Plus, as members of the Better Business Bureau, you can rest assured that our business is accountable and practices are trustworthy. Please click here for our BBB report.

Is financing available?

We are always willing to work with you to arrange financing with the bank or financial institution of your choice.   However, we do not offer promotional or “2nd party” financing as it is more expensive and does not represent good value for our customers (involves hidden charges & “middle men”).